Your privacy is not merely a legal obligation to us — it is the trust you place in us, and we take it seriously every day. This policy clearly explains what data we collect, why we need it, and how we protect it.
Privacy is not a checklist — it is how we operate. This is the standard we uphold for every one of our 500,000+ Malaysian members.
This Privacy Policy describes our personal data handling practices 999 Cuci and applies to all members using our platform, website and services. It should be read together with Terms & Conditions us. By using the 999 Cuci platform, you agree to the practices described in this Privacy Policy.
999 Cuci is an online gambling platform that operates and serves players in Malaysia. We are committed to protecting the privacy of all users on our platform in accordance with the Personal Data Protection Act 2010 (PDPA), all applicable laws, and international industry best practices.
This Privacy Policy applies to all individuals who use the 999 Cuci in any capacity – whether as a registered member, website visitor, or individual contacting our customer support. It covers the collection, use, storage, sharing, and protection of all personal information you provide to us or that we collect through your use of our services.
If you do not agree with any part of this Privacy Policy, you are advised not to use 999 Cuci's services. For further enquiries, please contact our Data Protection Officer at privacy@999cuci.biz.
999 Cuci only collects personal data that is strictly necessary to operate our services safely and effectively. The following are the categories of data we collect:
| Data Categories | Type of Information | How We Collect |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number, selfie photo | Registration form, KYC verification |
| Contact Data | Phone number, email address, mailing address | Registration forms, profile updates |
| Financial Data | Malaysian bank account numbers, RM transaction records | Deposit/withdrawal process (FPX, DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay) |
| Game Data | Betting history, account balance, bonus records | Automated platform system |
| Technical Data | IP address, device type, web browser, login session details | Collected automatically during platform use |
| Communication Data | Customer support conversation records and feedback | Live Chat, WhatsApp, support email |
We will never ask for sensitive information such as your full password, bank account PIN, or OTP (One-Time Password) through any communication channel. If you receive such a request claiming to be from 999 Cuci, it is a fraudulent attempt — please contact our support team immediately.
The personal data you provide to 999 Cuci is used solely for legitimate and reasonable purposes in operating our services. We use your data to:
999 Cuci never makes decisions that materially affect you based solely on automated processing of your personal data without human involvement. Every significant decision, such as account suspension, is reviewed by our team.
999 Cuci NEVER sells, rents or trades your personal data to third parties for marketing purposes. However, in the course of operating our services, we may share necessary data with the following categories of recipients:
All third parties with whom we share data are bound by data protection agreements that prohibit them from using your information for any purpose other than what has been specified.
999 Cuci invest heavily in security infrastructure to ensure your data is protected at all times. The technical and organisational measures we implement include:
In the event of a data breach affecting your personal data, 999 Cuci is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
As a member 999 Cuci who are Malaysian citizens or residents, you have the following rights under the Personal Data Protection Act 2010 (PDPA). All requests will be processed within 14 working days:
To exercise any of the above rights, contact our Data Protection Officer at privacy@999cuci.biz by stating the right you wish to exercise and providing your account details for identity verification.
Like most websites, 999 Cuci using cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:
You can manage optional cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 999 Cuci platform.
999 Cuci retaining your personal data only for as long as necessary for the purpose it was collected, or as required by Malaysian law. The following are our data retention guidelines:
Platform 999 Cuci is NO intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a child under 18 has registered an account using false information about their age, please contact us immediately at privacy@999cuci.biz.
Upon becoming aware of any inadvertent collection of data from minors, we will take immediate steps to delete such data and close the account in question.
999 Cuci reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or services. When material changes are made, we will:
Continued use of 999 Cuci's services after the effective date of any changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns or complaints about how 999 Cuci handling your personal data, or if you wish to exercise any of the rights provided under PDPA 2010, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under PDPA 2010.
Your data is protected under Malaysia's PDPA 2010. Register free in 2 minutes, deposit from RM20 via Touch 'n Go, DuitNow or GrabPay, and start enjoying the best games in Malaysia.